What are your hours of operation?

We have customer service representatives here from 8am – 5pm pst Monday – Friday. Our artists work 2 shifts Monday – Friday and one shift on Saturday and Sunday.

How do I get the file when it’s done?

To download your file you can follow this procedure. Logon to the website by clicking on the [account] tab on the very left. You will see a logon option below the account tab. After logging in click again on the [account] so that you see the option below "Download vector files". Click on the order number to see a JPG file on the website, or if you just want to download the files onto your computer without seeing the JPG on the site click “Download Vector File” and “Download Jpeg File.” Remember to proof your files before you send them to your vendor.

How do I set up an account?

When you go to the website click on [account]. You will see setup account. Fill this page out - it only takes 30 seconds. Give yourself a UserID and Password. Once done you are ready to send us artwork. Please click [Send Artwork]. Fill out the quick form and click submit. The next page is the file upload page. Once you submit the file make sure you wait for an order #. Now let us do the rest. All jobs are done in less than 24hrs and many jobs done much faster.

How do I upload files to your site?

In order to get a file to us you need to follow a few simple steps:

• Make sure the art you want us to vector is saved onto your computer so you can find it and get it to us.
• On the website click Send Artwork.
• You will need to enter in your unsername and password and answer a few questions we need answered in order for us to get your art back to you the way you need it.
• When you've answered the questions on this page click the "next" button.
• You will be taken to the file upload page. Click the "browse" button. This will bring up a window where you can look inside your computer and find the file you want us to vector. Once you've found it and selected it, click "open." The blank box to the left of the browse button should now be full of text.
• Now click the upload button. Wait for the file to upload. When it is done you will see a page that says "Thank you for your order..." and has an order number on it. Remember to save this order number and reference it if you have any questions about the art.
• Finally, make sure you've gotten an email that says the upload was successful. If not give us a call to make sure we got your file.

How do you bill?

We charge your credit card at the end of the month for all the orders you’ve processed throughout the month.

What if I need to upload more than one file in my order?

If you need to upload more than one file for a single order, if both files are for a single logo or image, you can upload one file to the website then, when you get an order number you can send us the second order, referencing the order number and we will get it to the artist. If the files you need to send are for different logos please send them as separate orders.

I need a revision on the art you made for me. How do I get ahold of you about this?

If you need a revision you can call us or email us so we can revise the order the way you need it. If the revision is due to our mistake we will not charge. If the revision is a change you need that is not due to our mistake we will charge you $5 for it. Please do not send revision requests through the web because if we do not catch it right away you could accidentally be charged the full order price.

How do I get a quote?

If you just need a quote please do not send it through the web. Send it to us via email to service@artworksource.com requesting a quote. We will get back to you as soon as we can with the price. Most of our jobs are $15. More complicated ones are $20. Some jobs we do don’t fall into these two prices if they are very complicated or if there are numerous logos. In the event that a job is out of the regular price range we will email or call you to get approval before we proceed. If you think your job may be outside the regular price range you.

How do I open EPS files in Corel? / Why does my EPS file look blurry in Corel?

When you open EPS files in Corel always use this method. After saving the eps file to you computer open a Corel Draw blank document. Goto Import (from the file menu). When import make sure the "files of type" drop down menu is set to "ps,prn,eps-postscript interpreted". This will allow your file to import in perfect vector form.

What DPI is the file you sent me? / What is a vector file?

Vector files do not have DPI (Dots Per Inch) because they are not made from dots. They are made from lines that can be made bigger or smaller without sacrificing the clarity of the image. That’s what makes them so useful. If you want more info you can go to this site http://graphicssoft.about.com/od/aboutgraphics/a/bitmapvector.htm for a more in depth explanation of the difference between vector and bitmap.

When will I get my file back?

99% of our jobs are done in less than 24 hours. Most of them are done much sooner than that.

Can you vector photographs?

When we vector photographs they do not look like photographs anymore. They turn out looking more like line art or cartoon images. If this is the look you are trying to achieve then yes, we can vector your photograph. If you need it to look exactly like the original the no, we cannot vector your photograph. We can, however, lay bitmap images (such as photographs) into layouts that we have vectored.

I didn’t get a confirmation email when I uploaded the art, is there something wrong?

Yes, most likely something is wrong. If you didn’t get a confirmation email when you uploaded the art to the site it is a good idea to give us a call to make sure we actually got it.

My file won’t upload for some reason.

Most likely the file is too large. If you are able, convert the file to a jpeg and retry. We cannot accept files larger than 2 megabytes. If you do not know how to get the file small enough to send it through the web you can email it to us. We can accept files by email that are smaller than 10 megabytes. If the file is larger than this email or call us and we will find another way to get the file from you.

Do you accept art by fax?

Yes we do. We would rather have you scan it and send it through the website though. That way you can give us all the information we need to get you the file exactly the way you need it. Also, faxes are usually much lower quality than scans and the higher quality file you send us the better the image will be.

The file I downloaded from your site won’t open, what should I do?

Vector files can only be opened with certain programs, specifically, Adobe Illustrator and Corel Draw. If you do not have these programs you cannot open the files. We provide a proofing file in .jpg format that looks exactly like the original. If you cannot open the file in your vector program email us with the order number and the program and version of the program you are trying to open the file in and we will get it to you in a way that works for you.